Privacy Policy

This policy applies to all visitors to our website and customers who have subscribed to the services we offer (“you” and “your”).

We respect your privacy and take the protection of personal information very seriously. The purpose of this policy is to describe the way we collect, store, use and protect information that can be associated with a specific natural or juristic person and can be used to identify that person (“personal information”). Personal information:

2.1 includes - certain information collected on registration (see below); and optional information that you voluntarily provide to us (see below).

2.2 excludes - information that has been made anonymous so that it does not identify a specific person;permanently de-identified information that does not relate or cannot be traced back to you specifically;non-personal statistical information collected and compiled by us and information that you have provided voluntarily in an open, public environment or forum including (without limitation) any blog, chat room, community, classifieds or discussion board. Because the information has been disclosed in a public forum, it is no longer confidential and does not constitute personal information subject to protection under this policy.

You must accept all the terms of this policy when you register for any of our services. If you do not agree with anything in this policy, then you may not register for and use any of the services. You may not access our website or use our services if you are younger than 18 years old or do not have legal capacity to conclude legally binding contracts. By accepting this policy, you are deemed to have read, understood, accepted, and agreed to be bound by all its terms.

We may change the terms of this policy at any time. We will notify you of any changes by placing a notice in a prominent place on the website or by email. If you do not agree with the change you must stop using the services. If you continue to use the services following notification of a change to the terms, the changed terms will apply to you and you will be deemed to have accepted such terms.

5.1 On registration. Once you register on our website, you will no longer be anonymous to us as you will provide us with personal information.

This personal information will include:

Name, surname, company name, company registration number, VAT numberPostal address, email address, telephone number, postal codeUnique user ID, password

5.2 Collection on use. In order to provide the Services to you, you will be asked to provide us with additional information on a voluntary basis such as (“Service information”).

5.3 Optional details. You may also provide additional information on a voluntary basis (“optional information”). This includes content or product that you decide to upload or download from our website or when you enter competitions, take advantage of promotions, respond to surveys, register and subscribe for certain additional services, or otherwise use the optional features and functionality of the website.

5.4 Collection from browser. We automatically receive and record Internet usage information on our hosting company’s server logs from your browser, such as your internet protocol address (“IP Address”), browsing habits, click patterns, version of software installed, system type, screen resolutions, colour capabilities, plug-ins, language settings, cookie preferences, search engine keywords, JavaScript enablement, the content and pages that you access on the website, and the dates and times that you visit the website, paths taken, and time spent on sites and pages within the website (“usage information”). Please note that other websites visited before entering our website might place personal information within your URL during a visit to it, and we have no control over such websites. Accordingly, a subsequent website that collects URL information may log some personal information.

5.5 Cookies. When you access our website we may send one or more cookies (small text files containing a string of alphanumeric characters) to your computer to collect certain usage information. We use session cookies (which disappear after you close your browser) and persistent cookies (which remain after you close your browser which can be removed manually) and may be used by your browser on subsequent visits to our website. We use information gathered by cookies to improve the website.

5.6 Web beacons. Our website may contain electronic image requests (called a “single-pixel gif” or “web beacon” request) that allow us to count page views and to access cookies. Any electronic image viewed as part of a web page (including an ad banner) can act as a web beacon. Our web beacons do not collect, gather, monitor or share any of your personal information. We merely use them to compile anonymous information about our website.

5.7 Purpose for collection. We may use any service information and optional information provided by you for such purposes as indicated to you at the time you agree to provide such optional information. We may use your usage information for the purposes described in 5.4 and 5.5 above and to:

remember your information so that you will not have to re-enter it during your visit or the next time you access the website;monitor website usage metrics such as total number of visitors and pages accessed; and track your entries, submissions, and status in any promotions or other activities in connection with your usage of the website.

We will obtain your consent to collect personal information:

In accordance with applicable law; and at the time you provide us with any registration information and optional information.

7.1 Messages and updates. We may send administrative messages and email updates to you regarding the website. In some cases, we may also send you primarily promotional messages. You can choose to opt-out of promotional messages.

8.1 Sharing. We may share your personal information with an affiliate, in which case we will seek to require the affiliates to honor this privacy policy.Our service providers under contract who help with parts of our business operations (fraud prevention, bill collection, marketing, technology services). Our contracts dictate that these service providers only use your information in connection with the services they perform for us and not for their own benefit;Credit bureaus to report account information, as permitted by law;Banking partners as required by credit card association rules for inclusion on their list of terminated merchants (in the event that you utilize the Services to receive payments and you meet their criteria);

8.2 Regulators. If you contact us regarding your experience with using any of our products, we may disclose your personal information as required by law or governmental audit.

8.3 Law enforcement. We may disclose personal information if required:

by a subpoena or court order;to comply with any law;to protect the safety of any individual or the general public;to prevent violation of our terms of service.

8.4 No selling. We will not sell personal information. No personal information will be disclosed to anyone except as provided in this privacy policy.

8.5 Marketing purposes. We may disclose aggregate statistics (information about the customer population in general terms) about the personal information to advertisers or business partners.

8.6 Change of ownership. If we undergo a change in ownership, or a merger with, acquisition by, or sale of assets to another entity, we may assign our rights to the personal information we process to a successor, purchaser, or separate entity. We will disclose the transfer on the website. If you are concerned about your personal information migrating to a new owner, you may request us to delete your personal information.

8.7 Employees. We may need to disclose personal information to our employees that require the personal information to do their jobs.

We protect your personal information using computer safeguards such as firewalls and data encryption to protect personal information, and we authorize access to personal information only for those employees who require it to fulfil their job responsibilities.

We will try to keep the personal information we collect as accurate, complete and up to date as is necessary for the purposes mentioned in clause 5.7. From time to time we will request you to update your personal information on the website. You are able to review or update any personal information that we hold on you by accessing your account online or by emailing us or phoning us. Please note that in order to better protect you and safeguard your personal information, we do take steps to verify your identity before granting you access to your account or making any corrections to your personal information.

We will only retain your personal information for as long as it is necessary to fulfill the purposes mentioned in clause 5.7, unless:

retention of the record is required or authorized by law; oryou have consented to the retention of the record.

During the period of retention, we will continue to abide our non-disclosure obligations and will not share or sell your personal information.

We may transmit or transfer personal information outside South Africa to a foreign country. Personal information may be stored on servers located outside South Africa in a foreign country whose laws protecting personal information may not be as stringent as the laws in South Africa. You consent to us processing your personal information in a foreign country whose laws regarding processing of personal information may be less stringent.

You may choose to correct or update the personal information you have submitted to us, by clicking the menu in any of the pages on our website.

We are not responsible for, give no warranties, nor make any representations in respect of the privacy policies or practices of any third party websites.

If you have any questions or concerns arising from this privacy policy or the way in which we handle personal information, please contact us.

We may collect, use and disclose your personal information in order for us to operate our business. This includes: processing it to enable us to buy, sell and advertise our products; carrying out our obligations arising from any contracts entered into between you and us; processing your online orders; creating your online profile; maintaining our own accounts and records; carrying out market research; providing marketing and other information, products or services to you that you request from us or which we feel may interest you, in accordance with the preferences you have expressed.

In addition, when you place an order through our website we engage reputable third-party banking and distribution institutions to handle our credit card transactions and order fulfilment. We share with them the information needed to verify and authorise your payment card and to process your order. All such organisations are under strict obligations to keep your personal information private and are subject to stringent data security requirements.

Where you have expressly consented to such use, for example when you create an account with us, we may use information held about you, or permit selected third parties to use such information, to provide you with information about products, promotions and special offers which may be of interest to you as well as personalised communications and we or they may contact you about these by email, post or telephone. You have the right to ask us not to process your personal data for marketing purposes. We will inform you, before collecting your data, if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking or not checking certain boxes on the forms we use to collect your data.

We will not share your opt-in to an SMS campaign with any third party for purposes unrelated to providing you with the services of that campaign. We may share your Personal Data, including your SMS opt-in or consent status, with third parties that help us provide our messaging services, including but not limited to platform providers, phone companies, and any other vendors who assist us in the delivery of text messages.

Manors’ website uses cookies. Where you provide us with personal information about another person. If you give us personal information about another person, you should ensure that you are legally entitled to give us that information, for example you have their consent, such other person has read this privacy policy or you are otherwise entitled to provide us with the information in compliance with the law.

We are strongly committed to data security and we take reasonable and appropriate steps to protect your personal information from unauthorised access, loss, misuse, alteration or corruption. However, the transmission of information via the internet is not completely secure, therefore, although we will do our best to protect your personal data, we cannot guarantee the security of any data transmitted to our site and any such transmission is at your own risk.